Providing quality of care and creating sustainable care arrangements is the lifeblood of THC, but it doesn’t happen without the hard work and dedication of our internal team, the people we support and their families.
Libby has been part of THC's community for 10 years. She has experienced many ups and downs on her path toward an independent and fulfilling quality of life. Securing the SIL and SDA funding that supports a sustainable way-of-life has been very challenging on many levels and is still not achieved.
On a personal note, both of Libby’s parents have passed away, which had taken a strong emotional toll on Libby and her siblings, some of whom she no longer has close relationships with.
Libby was living alone in her unit for several years. Due to the lack of appropriate funding, she had some restricted activities. Libby could not cook, for example. These restrictions and social isolation exacerbated some of the challenges Libby was already facing.
“She wasn’t allowed to answer the front door, she wasn't allowed to use the stove. Mum used these measures to keep her safe,” said Libby’s sister Katharine.
“Over all these years, Libby would always say how lonely she was. And I totally agree with her. She really had no friends because of how isolated she was.”
Having worked at THC for 27 years, Katharine recognised the value of the support THC could offer Libby, and ultimately decided it was best to explore relevant supports.
Libby’s Support Coordinator submitted a Home and Living application to the NDIS in April 2023. Unfortunately, there was no outcome by the end of 2023 when Libby was facing eviction and homelessness.
Rather than back away, THC supported Libby and Katharine through these challenges. Libby experienced two failed attempts with her NDIS application, and it was ultimately decided to raise the issue with the Administrative Appeals Tribunal (AAT). It has taken over fifteen months to get to this point and it is anticipated the matter won’t be resolved until at least October 2024.
After a matching process, THC offered Libby a vacancy at William Street accommodation in a 2-bedroom unit, with another participant. Despite, the lack of funding, Libby moved into William Street on 4 January 2024. This was a huge relief for Katharine and her family.
Since Libby has moved there’s been significant improvements in some of the areas where Libby was struggling, particularly her social skills and loneliness.
“William St gives Libby the opportunity to make friends with the other participants. She has great difficulty making friends. She doesn't know how to be a friend. By osmosis, she is starting to learn what being a friend is like,” Katharine said.
“Sherry has been a great roommate to Libby. They are getting along fine, and Sherry looks after her.”
Living at William St and participating in THC activities such as Pizza Nights and Saturday Socials is fostering an environment where Libby can take better care of herself.
“Her presentation is so much better, and her weight, mobility and sleeping patterns have improved,” Katharine said. The move has also opened opportunities for Katharine to stay connected to people with disability, something she’s extremely passionate about.
“I am still being invited to all the social events even after leaving the organisation several years ago. I’ve known some participants for the last 27 years. Getting a hug from other participants is so special. There is a true sense of connection at THC,” she said.
“If it wasn’t for Katharine, her sister, and most of the time her mother, Libby wouldn’t be here today. So, thank you Katharine.” – Anne Louise said.
Libby’s story demonstrates the importance of a supportive, safe, and healthy environment for people with disability.
“We’re seeing the road ahead for a brighter future,” Katharine said. “This is the most real place. THC cares, they’re a family for participants. You are not just a number, or a name. Everyone knows each other. Everybody is welcome.”
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